by99 Frequently Asked Questions
Answers to every real question Bangladeshi players ask about by99 — from your first deposit with bKash to cricket betting rules, bonuses, and account safety.
This comprehensive FAQ page is your go-to resource for everything about by99. Whether you are registering for the first time from Dhaka or Chittagong, trying to withdraw via Nagad, or wondering about the wagering requirement on a welcome bonus, you will find a direct, honest answer below. We have covered 25 of the most frequently asked questions across five key topics, all written specifically for the Bangladesh market.
Why Players Choose by99
Instant Deposits
bKash and Nagad deposits credit in seconds, any time of day.
Cricket Betting
BPL, IPL, T20 World Cup and Bangladesh Tigers markets covered live.
Secure & Encrypted
256-bit SSL encryption protects every transaction and login.
BDT Payments
All deposits and withdrawals in Bangladeshi Taka, zero conversion fees.
Hundreds of Games
Slots, live casino, crash games and sports betting all in one place.
Responsible Gaming
Deposit limits, self-exclusion, and strict 21+ enforcement built in.
1Account & Registration
How do I create a by99 account?
Creating a by99 account takes less than two minutes. Open by99.onl in your mobile browser, tap the registration button, and enter your mobile number, a username, and a password. You must be 21 years or older to register. Your account is active immediately after submission, and you can make a first deposit right away using bKash or Nagad.
What documents are needed for KYC verification on by99?
by99 requires a valid national ID card (NID) or passport for KYC verification. You will also need to submit a clear selfie holding that document. Verification is usually completed within 24 hours of submission. Once KYC is approved, your withdrawal limits increase and your account gains full access to all features.
I forgot my by99 password — how do I reset it?
To reset your by99 password, tap 'Forgot Password' on the login screen and enter your registered mobile number. A one-time PIN (OTP) is sent via SMS. Enter the OTP and choose a new password. If the SMS does not arrive within five minutes, contact by99 support at [email protected] and include your registered number in the message.
Can I open more than one account on by99?
No — by99 allows only one account per person, per device, and per household. Opening duplicate accounts violates the Terms and Conditions and may result in permanent suspension of all linked accounts along with forfeiture of any balances. If a duplicate was created accidentally, notify support immediately so the issue can be resolved.
How do I close my by99 account?
To close your by99 account, send a written request to [email protected] from your registered email or phone. Withdraw any remaining balance before requesting closure. If you would prefer a temporary pause rather than permanent closure, you can request a self-exclusion period instead — see the Responsible Gaming page for the full range of tools available.
2Deposits & Withdrawals
Which payment methods can I use to deposit on by99?
by99 accepts deposits via bKash, Nagad, Rocket, and Upay — the four most widely used mobile wallets in Bangladesh. You can also deposit through Dutch-Bangla Bank, BRAC Bank, IBBL, and Sonali Bank via direct bank transfer. All transactions are settled in BDT with no currency conversion charges applied by by99.
How long does a bKash deposit take to appear on by99?
A bKash deposit on by99 is credited instantly in the vast majority of cases. During peak traffic periods it can occasionally take up to five minutes. If your balance has not updated after ten minutes, contact by99 support at [email protected] and quote your bKash transaction ID — the team will trace and credit it promptly.
What is the minimum deposit amount on by99?
The minimum deposit on by99 is ৳200 when using bKash, Nagad, Rocket, or Upay. Bank transfer minimums may vary slightly by institution. There is no maximum deposit ceiling enforced by by99, though very large single deposits may trigger a routine KYC review as part of standard account security procedures.
What is the minimum withdrawal amount on by99?
The minimum withdrawal on by99 is ৳500. Withdrawals via bKash and Nagad are typically processed within 30 minutes during Bangladesh Standard Time (BST, UTC+6) business hours. Bank transfer withdrawals may take 1 to 3 business days. To avoid delays, use the same method for withdrawals that you used for your deposit.
Does by99 charge fees on withdrawals?
by99 does not charge any platform-side fee on standard withdrawals. Your mobile wallet provider — bKash, Nagad, or Rocket — may apply their own transaction charges, which are outside by99's control. Always check your wallet provider's latest fee schedule before initiating a withdrawal so you know the exact amount that will land in your account.
3Games & Gameplay
Can I bet on BPL and IPL cricket matches on by99?
Yes — by99 covers BPL, IPL, T20 World Cup, Test series, and all major Bangladesh Tigers international fixtures with a full range of markets. Pre-match and in-play betting are both available. You can wager on match winner, top run scorer, number of sixes, method of dismissal, and many more markets, all settled in BDT.
What slot games are available on by99?
by99 offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, and Microgaming. Featured games include Egypt Book of Mystery and Lucky Dice alongside classic 3-reel machines, modern video slots, and progressive jackpot titles. The library is updated regularly so there is always a new game to try.
Is the by99 live casino open around the clock?
Yes, the by99 live casino runs 24/7 with professional dealers streaming in real time. Available games include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, and Dragon Tiger. During Bangladesh prime-time evening hours, Bengali-speaking dealer tables are often available, giving local players a more familiar experience.
Can I play by99 on a mobile phone without downloading an app?
Absolutely. by99 is built mobile-first and runs fully in any modern Android or iOS browser — no app installation needed. Just open by99.onl, log in, and every feature is available: sports betting, slots, live casino, deposits, and withdrawals. The site is optimised for smaller screens so games load fast even on a standard mobile data connection.
Are by99 games fair? How is randomness guaranteed?
All slot and table games on by99 are powered by certified RNG (Random Number Generator) software supplied by licensed providers such as Pragmatic Play and Evolution Gaming. This means every spin, card deal, and dice roll is statistically independent and cannot be predicted or manipulated. by99 is committed to transparent, fair-play gaming for every player.
4Bonuses & Promotions
What welcome bonus does by99 offer new players?
by99 offers new players a deposit-match welcome bonus on their first qualifying deposit. Register, then make a deposit of ৳500 or more via bKash or Nagad, and the bonus is credited to your account automatically — no promo code needed. Full bonus terms and wagering requirements apply; check the current Promotions section for the live offer details.
What wagering requirement applies to by99 bonuses?
Wagering requirements on by99 vary by promotion but typically fall between 10x and 20x the bonus amount. As an example, a ৳1,000 bonus with a 15x requirement means you need to place ৳15,000 in total eligible bets before the bonus balance becomes withdrawable. Sports bets and casino wagers both contribute, but individual promotion terms may specify contribution rates.
Do free spins on by99 have an expiry date?
Yes — free spins awarded on by99 expire 7 days after being credited to your account. Any winnings generated from free spins are subject to a wagering requirement before withdrawal. The exact expiry date and applicable conditions are displayed in the active promotions panel inside your account dashboard, so check there after claiming any free spin offer.
Does by99 have a VIP or loyalty program?
Yes — by99 runs a tiered loyalty program that rewards every bet you place with points. As your points accumulate you advance through tiers that unlock benefits such as faster withdrawals, a dedicated account manager, exclusive reload bonuses, and higher stake limits. Contact by99 support at [email protected] to ask about your current tier status and how to move up.
Can I use a by99 bonus for cricket betting?
Most by99 promotions are usable across sports betting — including cricket — as well as slots and live casino. Some offers are product-specific, such as a slots free spin bonus that only applies to eligible slot titles. Always read the individual promotion terms to confirm which game categories count toward meeting the wagering requirement for that particular bonus.
5Safety & Responsible Gaming
Is by99 safe to use in Bangladesh?
by99 uses 256-bit SSL encryption to protect all player data and financial transactions from end to end. The platform works exclusively with certified, licensed game providers and applies industry-standard fraud-detection systems. We recommend that all players review the gambling regulations applicable in their own region before registering and depositing.
What is the minimum age requirement to play on by99?
Players must be 21 years or older to register and play on by99. This requirement is enforced strictly during the KYC identity verification process. Any account confirmed to belong to a person under 21 is suspended immediately and any deposited funds are returned. by99 takes underage gambling prevention seriously.
How do I set deposit limits or a spending cap on by99?
by99 provides responsible gaming controls directly within your account settings. You can set daily, weekly, or monthly deposit limits at any time, and the new limit takes effect immediately. Reducing a limit is instant; increasing a limit may involve a short cooling-off period. You can also activate a time-out or request a self-exclusion of up to six months.
What should I do if gambling is becoming a problem for me?
If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, contact by99 support at [email protected] immediately to request self-exclusion or account closure. You can also set strict deposit limits as a first step. Seeking help early is always the right call — please also consider reaching out to a trusted friend, family member, or a professional counsellor.
How do I contact by99 customer support?
by99 customer support is available 24/7 by email at [email protected]. The support team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to every query within a few hours. For urgent matters such as a missing deposit or a locked account, include your registered username and the relevant transaction reference number in your message to speed up resolution.
Still Have Questions? We Are Here 24/7
Our support team is always on hand at [email protected]. Or jump straight into the action — explore cricket betting, spin the slots, or log in to your by99 account right now.
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