by99 Responsible Gaming

Our Commitment to Responsible Gaming

by99 believes that gambling should always be a form of entertainment — never a source of financial stress or personal harm. We are committed to providing a safe betting environment for all players in Bangladesh, and that commitment begins with giving every user the knowledge, tools, and support they need to stay in control of their gambling activity at all times.

Our responsible gaming programme is built into every part of the by99 platform. From the moment you register, you have access to a suite of player-protection tools that let you set your own personal boundaries. These tools are always free to use, take effect immediately, and can be adjusted or escalated at any time through your account settings or by contacting our support team at [email protected].

Age Restriction — 21+ Only

by99 operates exclusively for adults aged 21 and above. This is not simply a policy requirement — it is a fundamental ethical obligation. Gambling can pose significant risks to young people whose decision-making abilities and financial resilience are still developing. by99 takes its duty to prevent underage gambling seriously and maintains strict age-verification procedures as part of the account registration and KYC process.

If by99 has reason to believe that an account is being operated by a person under the age of 21, the account will be suspended pending age verification. Any winnings accumulated during the period of underage play may be forfeited. If you are a parent or guardian and suspect that a minor has opened a by99 account, please contact [email protected] immediately. We will investigate and act without delay.

Player Protection Tools

by99 provides the following responsible gaming tools to all registered account holders, free of charge and effective immediately upon activation. You can access and manage all tools from your account settings at any time, or request changes by contacting our support team.

All responsible gaming tools are available instantly from your account settings. If you are unable to locate a tool or need assistance activating one, contact our 24/7 support team at [email protected] — we are always ready to help.

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. If any of the following signs apply to you or someone you know, it may be time to seek help. Acknowledging a problem early is the single most effective step you can take.

• Spending more money on gambling than you planned or can afford, and feeling unable to stop even when you want to.
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost, leading to larger and larger bets.
• Borrowing money, selling possessions, or neglecting bills and essential expenses in order to fund gambling.
• Lying to family members, friends, or colleagues about the extent of your gambling or concealing losses from the people around you.
• Using gambling as a way to escape personal problems, relieve stress, or manage feelings of anxiety, depression, or loneliness.
• Feeling irritable, restless, or anxious when you are not gambling, or when you try to reduce or stop your gambling activity.
• Neglecting work, study, family, or social obligations because of time or money spent on gambling activities.

Self-Exclusion — Taking a Longer Break

Self-exclusion is by99's most powerful responsible gaming tool and is designed for players who feel that they need a definitive, extended break from gambling. When you activate self-exclusion on your by99 account, all betting and gaming activity is immediately suspended. Your account is locked, deposits are blocked, and you will be removed from any active promotional communications. Self-exclusion takes effect instantly and cannot be reversed by simply contacting support — this is intentional, because the effectiveness of self-exclusion depends on its enforceability.

The minimum self-exclusion period at by99 is 6 months. After the minimum period has elapsed, you may apply to have your account reinstated by contacting [email protected], providing valid age-verification documentation, and completing a brief waiting period designed to ensure the decision to return is considered and deliberate. Any balance remaining in your account at the time of self-exclusion will be held securely and returned to you upon verified request.

External Support Resources

by99 encourages any player who is struggling with gambling to seek professional support. The following types of resources are available to players in Bangladesh and can provide confidential help, counselling, and treatment for gambling-related problems.

Tips for Safer Play

Even if you do not currently have a problem with gambling, adopting healthy habits from the start makes the experience more enjoyable and sustainable over the long term. by99 recommends the following practices for all players in Bangladesh.

• Set a strict personal budget before you start any gaming session and commit to stopping when that budget is reached — win or lose. Never gamble with money you cannot afford to lose.
• Treat gambling as entertainment spending — the same way you would budget for a movie ticket or a meal out. When the entertainment budget is gone, the session is over.
• Never gamble while you are upset, stressed, under the influence of alcohol or drugs, or when you are making decisions impulsively rather than calmly and rationally.
• Take regular breaks during play. Step away from the screen for at least 10 minutes every hour to rest, hydrate, and reassess whether you still want to continue playing.
• Keep gambling in perspective. It is one form of entertainment among many. Balance your time with other enjoyable activities — sports, family time, hobbies, socialising with friends in Dhaka or your home city.
• Use by99's built-in responsible gaming tools proactively — set deposit limits and session reminders before you need them, not only when a problem has already developed.

Contact by99 Support

by99's customer support team is available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6) and is trained to handle responsible gaming requests with sensitivity and without judgement. Whether you want to activate a tool, request an account closure, ask a question about our responsible gaming programme, or simply talk to someone about a concern, we are here.

When contacting us about a responsible gaming matter, you do not need to provide any reason or justification. Simply state what you need — a deposit limit, a cooling-off period, self-exclusion, or any other tool — and our team will activate it promptly. Your privacy and dignity are always respected.